Privacy Policy

1. Introduction

Welcome to Auroh. We are committed to safeguarding the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://www.auroh.co.uk or interact with us.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit/debit card details and other payment information (processed securely via Shopify Payments, PayPal, or other payment gateways).
  • Account Information: Username, password, and other details related to your account.
  • Order Details: Information about the products you purchase, order history, and preferences.
  • Technical Data: IP address, browser type, operating system, referring URLs, and other technical information collected via cookies and similar technologies.
  • Communication Data: Records of your communications with us, including emails, chat messages, and customer service interactions.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending order confirmations, invoices, and shipping notifications.
  • Customer Support: To provide customer service and respond to your inquiries or requests.
  • Account Management: To manage your account, including password resets and account updates.
  • Marketing Communications: To send you promotional materials, newsletters, and other communications if you have opted in.
  • Website Improvement: To analyze website usage and improve our website, products, and services.
  • Legal Compliance: To comply with legal obligations and enforce our terms and conditions.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, shipping, marketing, and website analytics.
  • Legal Authorities: When required by law or to protect our rights, we may disclose your information to law enforcement or other governmental authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We ensure that all third parties respect the security of your personal information and comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmission.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Erasure: Request deletion of your personal information.
  • Objection: Object to the processing of your personal information for certain purposes.
  • Restriction: Request restriction of processing your personal information.
  • Data Portability: Request transfer of your personal information to another service provider.

To exercise any of these rights, please contact us at sales@auroh.co.uk.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and for marketing purposes. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Auroh Ltd
2 Salisbury Square, Salisbury Street, Nottingham, NG2 2FT, United Kingdom
Email: sales@auroh.co.uk
Company Number: 14535854
VAT Number: GB 430228534