Shipping Policy

Thank you for shopping with Auroh. Below you’ll find all the important details regarding our shipping process, timelines, and available services.

1. 📦 Order Processing Time

We aim to dispatch all orders on the same day if placed before 2:00 PM UK time (Monday to Friday).

Orders placed after 2:00 PM or on weekends and public holidays will be processed on the next working day.
During peak periods or promotional events, processing times may be slightly longer. If any significant delays occur, we’ll notify you via email or phone.

2. 🚚 Shipping Methods & Delivery Options

We use Royal Mail Tracked services for all UK deliveries. You can choose your preferred delivery speed at checkout:

Service	Estimated Delivery	Tracking	Cost
Royal Mail Tracked 48	2–3 business days	Yes	Free
Royal Mail Tracked 24	1 business day	Yes	Displayed at checkout

Both Tracked 24 and Tracked 48 services are available for next working day dispatch.

Delivery times are estimates and may occasionally be affected by external factors such as weather, postal strikes, or peak periods.

3. 🌍 International Shipping

We currently ship to most countries worldwide. Shipping rates are calculated at checkout based on your delivery address.

Region	Estimated Delivery	Shipping Cost
United Kingdom	1–3 business days	Free for order over £30
Europe	2–11 business days	£34.99
International	3–17 business days	£49.99

All international orders are tracked.

Customs clearance processes may cause delays in some countries.

4. 📫 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with your tracking number. Tracking details typically become active within 24 hours.

5. 🛃 Customs, Duties & Taxes

For international shipments:

Auroh is not responsible for any customs duties, VAT, or import taxes applied to your order.

All fees related to customs clearance are the responsibility of the customer.

6. 🏷️ Delivery Issues

If your order hasn’t arrived within the estimated time:

Please allow a few extra days in case of courier delays.

7. 🔁 Returns & Refunds

Please visit our Returns & Refunds Policy for detailed information on returning items.

If you have any questions about shipping or delivery, feel free to contact our team at sales@auroh.co.uk. We're happy to help!